Did you know…
… That any individual who acts for purposes outside the scope of their commercial, industrial, artisanal, or professional activity is considered a consumer?
… That regarding any purchase and sale of goods, content, or digital services, you have a three-year warranty?
As of January 1, 2022, any purchase and sale of goods, content, or digital services come with a three-year warranty, starting from the date of delivery of the goods, which extended the previously effective warranty period of two years.
… That if any non-conformity arises within the three-year warranty period, you can:
- Choose between replacing the item or canceling the contract if the non-conformity occurs within 30 days after delivery of the goods;
- After 30 days, replace or repair the item, except if the chosen means to restore conformity is impossible or imposes disproportionate costs on the professional;
- Alternatively, resort to a proportional price reduction or contract termination, returning the item and being reimbursed for the amount paid.
… That you have the right of withdrawal within 14 days of making the purchase, for sales made online or by phone?
You have 14 consecutive days to communicate the withdrawal and return the purchased goods, and the seller has the same period, from the communication of the contract termination, to refund the consumer.
… That the provider of electricity, gas, communications, and other essential public services cannot suspend the supply without prior notice?
The service provider may suspend the supply in the event of failure to settle invoices; however, the consumer cannot, as a rule, have the provision of this type of service suspended without prior notice, which must be in writing.
… That consumers have the right to be protected against unfair commercial practices?
The law ensures protection, particularly concerning misleading advertising, aggressive selling, or abusive clauses in contracts, to guarantee fair and transparent commercial relations between the consumer and the company.
… That consumers have the right to clear and transparent information about the products or services they are purchasing?
The duty to provide clear and transparent information to consumers includes the total price, essential characteristics, delivery time, and warranty conditions, aiming to provide consumers with informed choices.
… That consumers have the right to complain to consumer protection authorities or use alternative dispute resolution entities?
These solutions offer a fast and effective way to resolve disputes without resorting to lengthier legal procedures. This guarantee ensures that consumers have resources available to resolve disputes fairly and efficiently.
Rita Cortes Maia | Catarina Almeida
